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DS Solar Maintenance Ltd – Terms & Conditions

1) Who we are and what these terms cover

This website and all services are operated by DS Solar Maintenance Ltd (“DS Solar”, “we”, “us”, “our”). These Terms & Conditions apply to all customers using our website or purchasing any goods and/or services from us, including (without limitation) solar PV, battery storage, electrical works, maintenance, repairs, upgrades, monitoring support, and associated documentation.

By requesting a quotation, accepting a proposal, placing an order, paying a deposit, or allowing works to start, you agree to these Terms.

2) Contract documents and order of priority

Your contract with us is made up of:

  1. our written quotation/proposal (including scope and assumptions),

  2. any agreed drawings/design notes/specifications,

  3. any agreed payment schedule, and

  4. these Terms & Conditions.

If there’s a conflict, the written quotation/proposal takes priority over these Terms (unless we state otherwise in writing).

3) Control of works and site management

3.1 We manage and control delivery. Once you accept our quotation/proposal, DS Solar controls how the works are planned, staffed, scheduled, supervised, and carried out, including the methods used, health & safety arrangements, commissioning steps, testing, quality checks and handover procedures.

3.2 Site rules. You agree to follow reasonable site rules we set for safety and quality (including keeping children/pets away from work areas and allowing safe access).

3.3 Right to pause works. We may pause or reschedule works if:

  • access is not available as agreed,

  • the site is unsafe or conditions differ materially from what was disclosed,

  • required approvals/permissions are delayed/refused,

  • you request changes that require a revised scope, or

  • payments due are overdue.

4) Compliance and consumer protection

4.1 We will carry out works with reasonable care and skill and in line with applicable laws, regulations, and the requirements relevant to MCS and HIES for the type of system and service being provided.

4.2 Nothing in these Terms limits your statutory consumer rights.

5) Surveys, quotes, design responsibility and assumptions

5.1 Survey and assumptions. Our pricing and design are based on information available at the time, including any survey findings and your provided details. If conditions differ (e.g., roof integrity issues, electrical limitations, hidden cable routes, structural constraints), we may need to revise the design, scope, timeframe and/or price.

5.2 Design control. We retain control over the final system design, equipment specification, layout, cable routing and method of installation where required for safety, performance and compliance, while keeping to the agreed scope and any written customer requirements we have accepted.

6) Pricing, deposits and payments

6.1 Deposit. Unless stated otherwise in your proposal, a deposit may be required (typically 10–25%) to secure your booking and order equipment.

6.2 Stage payments. For larger or phased works, we may issue stage invoices aligned to milestones (e.g., ordering, delivery, installation, commissioning).

6.3 Final payment. The final balance is due on completion/commissioning (or as stated in your proposal/invoice). We may withhold non-statutory documents or non-essential follow-on services until payment is received, but this does not affect your statutory rights.

6.4 Late payment. If payment is late, we may suspend works, reschedule return visits, and recover reasonable costs incurred.

6.5 Ownership of goods. All goods remain the property of DS Solar until paid in full.

7) Variations (changes to the agreed scope)

7.1 Customer-requested changes. Any change you request after acceptance (equipment choice, layout, additional works, upgraded components, extra circuits, scaffolding changes, etc.) is a Variation and must be agreed in writing before it is included.

7.2 Unforeseen works. If we discover essential issues that must be corrected to complete works safely and compliantly, we will inform you and provide options (including a Variation if needed). If you do not approve a necessary Variation, we may suspend or stop works. You will remain responsible for goods ordered and works completed up to that point.

7.3 Pricing of variations. Variations will be priced as a fixed amount where possible, otherwise on a time-and-materials basis at agreed rates.

8) Scheduling, access and customer responsibilities

8.1 Working hours. Prices assume normal working hours (typically Monday–Friday) unless stated otherwise.

8.2 Access. You must provide safe access to the property, work areas, consumer unit/meter position, loft spaces (if relevant), and an area for equipment storage during works.

8.3 Information and hazards. You must disclose known hazards or risks (e.g., asbestos, fragile roof areas, water ingress, previous electrical faults) before works commence.

8.4 Power interruption. You acknowledge that electrical isolation may be required during works and commissioning.

8.5 Clean-up. We will remove our packaging and leave the work area reasonably tidy, subject to the practical limits of building and roof works.

9) Approvals, permissions and external delays

Some installations require notifications/approvals from third parties and/or authorities. Any such processes may affect timelines. We are not responsible for delays outside our control, but we will keep you informed and manage the process as far as we reasonably can where included in scope.

10) Cancellation rights (14-day cooling-off)

10.1 Right to cancel. If you are a consumer and the contract is agreed at a distance or off-premises, you generally have a 14-day cancellation period (subject to legal exceptions).

10.2 Starting during the cancellation period. If you ask us to begin services within the 14-day period, you agree that:

  • if you cancel after work has started, you may have to pay for the services provided up to cancellation; and

  • if the service is fully completed within the cancellation period at your request, you may lose the right to cancel.

10.3 How to cancel. To cancel, contact us using any of the following:

11) Warranty, guarantees and exclusions

11.1 Workmanship warranty. We provide a 10-year workmanship warranty covering defects caused by our workmanship, subject to the exclusions below.

11.2 Manufacturer warranties. Products supplied are covered by their manufacturer warranty terms (length and coverage vary by product). We will provide the relevant warranty information at handover or on request.

11.3 Exclusions. Our workmanship warranty does not cover:

  • misuse, neglect, accidental damage, fire/flood, storm damage, pests, vandalism;

  • building defects or pre-existing issues not within our agreed scope;

  • changes, repairs or interference by anyone not authorised by DS Solar;

  • normal wear and tear and cosmetic changes that do not affect performance.

12) Completion, commissioning and handover

12.1 On completion, we will carry out commissioning/testing appropriate to the works and provide the handover information and documentation included in your proposal and required for compliance (where applicable).

12.2 You agree to provide reasonable access for commissioning, testing and final checks.

13) Complaints and dispute resolution 

13.1 Contact us first. If you have a complaint, contact us promptly and we will investigate and aim to resolve it fairly and quickly.

13.2 If a complaint cannot be resolved, we will follow the escalation and dispute-resolution route required under HIES (where applicable), including access to independent resolution processes.

13.3 If you have a complaint, please contact us as soon as possible so we can investigate and resolve it promptly.

Please include your name, address, job/reference number (if available), a brief description of the issue, and any photos or supporting documents.

14) Liability and limitations

14.1 We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or breach of statutory rights).

14.2 We are not responsible for delays or failure caused by events outside our reasonable control (e.g., extreme weather, supply chain disruption, access restrictions, third-party approval delays).

14.3 We are not liable for indirect or consequential losses (e.g., loss of profits) except where the law requires otherwise.

15) Website content and general terms

We may update our website content at any time. Information on the website is general guidance and does not form part of a contract unless confirmed in writing within your quotation/proposal.

16) Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction.

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